Shipping & Returns
Shipping
Every order is carefully prepared in our workshop in Barcelona 🇪🇸.
Your order ships as soon as it’s ready — well packed and protected, because every detail matters.
- Preparation within 1 to 3 business days
- Delivery in 2 to 10 business days
- You’ll receive an email once your order is shipped
If your country is not available at checkout, please contact us here so we can check the shipping rates for you.
Shipping Rates Overview
Netherlands, Belgium, France, Luxembourg
Portugal
Germany, Denmark, Sweden, Estonia, Latvia, Lithuania, Czechia, Poland, Slovakia, Slovenia
Cyprus, Bulgaria, Greece
Finland, Romania, Croatia, Hungary, Malta
Estimated delivery: 5 to 10 business days
Estimated delivery: 5 to 10 business days
Estimated delivery: 7 to 15 business days
Estimated delivery: 7 to 15 business days
Estimated delivery: 7 to 15 business days
Estimated delivery: 7 to 15 business days
Estimated delivery: 7 to 15 business days
Estimated delivery: 7 to 15 business days
Important information
Economy shipping (no tracking): this option does not include tracking. In case of delay, loss or non-delivery, we will do our best to help, but the carrier may not be able to provide further details. Please note that Momenta cannot be held responsible for incidents or losses occurring once the parcel has been handed over to the postal services.
Carrier delays: delivery times may vary depending on the carrier’s workload. If you notice an unusual delay, contact us — we’ll assist you and open a claim if needed.
International orders: for deliveries outside the European Union, customs duties, import taxes or local fees may apply. These charges are not included in the product or shipping price and remain the customer’s responsibility.
Customs & import fees: customs duties, import taxes, carrier handling fees or local charges may be requested by the destination country or carrier. These charges are the customer’s responsibility and cannot be refunded by Momenta if the parcel is delayed, refused or returned due to unpaid customs fees.
Wrong address / uncollected parcel: if the address is incorrect, or if the parcel is not collected and is returned to us, any new shipping fees needed to reship the order will be at the customer’s expense.
Returns
Each piece is engraved carefully, making every item unique.
👉 Personalized items cannot be returned or exchanged, except in case of defect or damage.
If your product has an issue, contact us here within 7 days with a photo.
Non-personalized items
You may return non-custom items within 14 days if they are:
- New, unworn and unaltered
- In their original packaging
Return costs are the customer’s responsibility unless it is our mistake.
Thank you
Thank you for supporting a small independent brand — created for those who love to grow, one step at a time 🏃♀️
