FAQ

Yes! On customizable product pages, you can choose to personalize your Shoe Tags or Watch Tags. You can engrave any text you like — a word, name, date, or motivational quote — to create your own message.

We can engrave simple symbols such as hearts, stars, or suns. Please avoid complex or decorative characters, as they may not appear clearly when engraved.

Yes — names, dates, goals, mantras, inside jokes… everything works as long as it means something to you. For inspiration, check this article: Message ideas.

Yes. A tag is a small, meaningful gift that runners can wear on every run. It’s a thoughtful way to motivate, support, or celebrate a milestone.

Yes ✨ We offer a €1.50 gift packaging option in a nice pouch, with the possibility to add a personal note.

Please double-check your text before confirming your order. Personalized products cannot be modified or returned once engraving has started. If you have any doubt, contact us before placing your order: hello@momentastore.com.

We ship to the entire European Union 🇪🇺 directly from our workshop in Barcelona. All details are available here: Shipping & Returns.

Orders are shipped within 1 to 3 business days, then delivered in 2 to 10 business days depending on your location. Learn more here: Shipping & Returns.

You’ll receive an email with your tracking number as soon as your order ships. If you don’t see it, please check your spam folder or contact us. More info: Shipping & Returns.

Shoe Tags slide onto your laces in seconds. We explain everything here: How it works.

Yes. Tags are designed to stay in place while running and not disturb your movement.

All our tags are made from high-quality stainless steel, which is durable, waterproof, and resistant to sweat and time.

Simply wipe it with a soft cloth or damp wipe to clean it. Avoid using abrasive products to preserve the engraving. We also recommend avoiding long or frequent exposure to sand, and preventing friction against rough or abrasive surfaces (ground, walls, rocks, etc.) to limit micro-scratches and keep your tag looking its best over time.

Our Shoe Tags fit most standard flat or round laces.

Our Watch Tags come in several sizes (22, 24, and 26 mm). A “Find My Size” tool is available on the product pages to help you choose the right one. Make sure your watch strap thickness does not exceed 3 mm, so the tag fits perfectly.

Shoe Tags attach to your running shoe laces, while Watch Tags are worn on your watch strap. Both let you carry a meaningful engraved message during your workouts.

All tags are made and engraved in our workshop in Barcelona.

Because it’s personal: each tag carries a message made for you (or someone you love). It’s a small daily reminder — lightweight, durable, and designed for runners.

A Shoe Tag lets you keep a personal message with you — motivation, a goal, a memory — visible at every step.

An engraved tag is unique and meaningful. It’s not just decoration — it carries your message and your story.

If engraving hasn’t started yet, contact us as soon as possible and we’ll do our best to help.

Yes, only if engraving hasn’t started yet.

For non-personalized items, an exchange is possible within 14 days. Return shipping costs and new shipping fees are at your expense. For personalized items, exchanges are not possible.

Personalized items cannot be returned, except in case of defect or damage upon delivery.
Non-personalized items can be returned within 14 days if they are new, unused, and in their original packaging.
More info: Shipping & Returns.

Please email us within 7 days of receiving your order, including a photo of the product: hello@momentastore.com. We’ll offer you a quick solution 💪

📧 hello@momentastore.com
We usually reply within 24–48 hours, Monday to Friday.

Awesome! 🙌 We work with races, clubs, brands, and coaches across Europe.
Learn more here: Partnerships.